Our Agency

Humankind – interacting seamlessly with technology

OUR VISION

Humanizing Digital

We want people to interact as naturally with technology as they do with their environment. Because only those experiences which are memorable and valuable are of importance, we strive to perfect them. Our creativity powers and directs our ideas – our know-how delivers digital  brand experiences which are beneficial and entertaining.

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WHAT WE ACHIEVE

Digital Service Design

For almost 20 years, we have been designing and developing digital services in response to complex challenges along the entire customer journey.

The result, for example, is a contemporary shopping experience that networks stationary, direct and online retail. A digital space that brings experts together and makes new mobility concepts tangible. Or simply a website with CMS.

Sometimes we work with our customers to develop a completely new service that gets packages from A to B faster. We are particularly happy to join our clients in the pursuit of digital innovation that can transform their business model.

HOW WE ACHEIVE IT

Strict Human-Centricity

We take strict care that the user is always at the centre of our considerations. Therefore we even travel around the world and observe your users. Our solutions should simplify people’s lives and make them a little better. Because we believe that those companies will be most successful in the market that offer added value through relevance and problem solving.

We rely on a set of methods comprising Service Design Thinking, Lean UX and Agile Development and prefer to work cooperatively with our customers. Technologically, we feel just as comfortable with open source as with proprietary software. You can find out more about this under Services.

Who’s at the wheel?

The Management

Thorben Fasching
Managing Director
Julia Saswito
Partner
Hagen Seidel
Member of Management Board
Carsten C. Schwarz
Director Finance, Controlling and Administration
Carsten Cramer
Brand Experience – Business Unit Director
Susanne Krämer
Digital Commerce – Business Unit Director
Julio Luis
Director Business Design & Innovation
Marc O. Schürmann
Head of UX & Strategy
Daniel Fitzpatrick
Head of Experience Technologies
Thorsten Diegel
Head of Platform Technologies
Tim Meiers
Head of BX & Design

Our Team

Service and UX Designers, Client Whisperers, Architects, Developers, DevOps und Project Managers all create your digital experiences.

Franziska

Michael

Mel

Max

Thao

Harsha

Annisa

Philipp

Maria

Katrin

Philipp

Martina

Ramazan

Rachel

Tom

Fabian

Nic

Kristina

Danielo

Sascha

Pia

Franziska

Martin

Christina

Nathalie

Anne

Carsten

Shruti

Sebastian

Martin

Sandra

Kai

Alexandre

Chris

Steffen

Christian

Andi

Hela

Silvia

Nadine

Maria

Serena

André

The Group

The REPLY Network

Triplesense Reply is part of the listed company Reply S.p.A., a highly specialised group of companies headquartered in Turin. More than 7,900 employees worldwide take care of the design and implementation of digital solutions.

In Germany, Triplesense Reply and its sister companies form the business unit “Reply Digital Experience”. In this group we occupy the 1st place in the ranking of the largest digital agencies in Germany.