We’re looking for: Enterprise Experience Architect

Permanent position | Frankfurt am Main | Now available

Enterprise Experience Architect (f/m/d)

Are you passionate about the digital world? We are Triplesense Reply, and Humanizing Digital is our mission. We simplify complexity to make the technical more human. We develop design-driven services and applications embedded in the digital ecosystems of our international customers. We do this in a business context and design new value chains and platforms. We are guided by user-centric design, inspired by technology, and add value to the business success of our customers. For our Service Design Unit we are looking for a strategic UX Lead (Senior Level or higher) to help us make digital life more human.

Your assignments:

  • Leading development of innovative strategies and concepts for digital solutions in the enterprise environment (data visualization, business intelligence, CRM, ERP etc.)
  • Independent control of end-to-end concept processes
  • Secure action in early project phases such as exploration and innovation initiatives
  • Facilitating (moderating) design processes and workshops
  • Close cooperation with clients and responsibility for the implementation and quality assurance of complex projects in interdisciplinary and agile teams.
  • Conception of innovative digital user interfaces using common UX methods such as user research, personas, customer journey mapping, flowcharts, and content modeling.
  • Consulting and further development of existing customers, active cooperation in new business
  • Pitches, preparation and implementation of customer presentations and workshops

Important for us:

  • Experience and confident handling of major customers (automotive background an advantage)
  • Consulting competence, assertiveness, conflict resolution and critical ability
  • Strategic and analytical thinking, understanding of metrics
  • Sound knowledge in the areas of employee and customer experience, but also system and process design in conjunction with IT delivery and operations
  • You always have UX strategy, feasibility, scope and prioritization in mind for your projects
  • Strong creativity, strategic thinking and openness to new ideas
  • Experience in the instruction of UX/UI teams



  • At least 8 years professional experience as user experience designer/concepter, preferably agency and/or consulting experience
  • Completed studies in design, digital media, communication or comparable education
  • Excellent knowledge of the methods of user experience design, from user research, scribbles/sketches and creative concepts to usability testing and conversion optimization
  • Safe handling of common prototyping software such as Axure, Sketch and InVision, etc.
  • Very good knowledge of general web technologies and standards
  • Ideally experience in the interaction of UX and enterprise solutions (Salesforce, SAP, Microsoft, Oracle, IBM)
  • Very good communication and presentation skills, in German and English (spoken and written)

We offer you:

  • A team of 70+ specialists in Frankfurt and Munich and a group with international network advantages, based on a spirit of partnership and familiarity
  • Well-known international clients from various industries (focus: automotive, finance)
  • Great learning and development opportunities through challenging and exciting projects: from marketing to aftersales to supply chain contexts, everything is included.
  • Individual further training offers and lots of design possibilities
  • A great office directly on the Main River, next to the EZB Tower and just a few metres from Frankfurt city centre.
  • Many other agency activities from TS-Pick, our internal speaker format, to the weekly running group, to regular hackathons with colleagues from other countries and much more.

We invite you to the day of the open beer!

How could we get to know each other better than with a relaxed cold drink after work? Sounds interesting? Then just get in touch with us and we’ll find a suitable day. Also at short notice. Then we’ll bring you a little bit closer to the agency, our daily routine and the exciting tasks on site. And if you like, we can also open a beer for you. 🙂 Yeah, I’m thirsty!

Your new professional home

With over 100 employees in Frankfurt and over 7,600 digital specialists in our international network, the Reply Group, our service spectrum ranges from Brand Experience, Digital Commerce, Web Portals, Internet of Things, User Experience to Business Consulting. We can and want more than just developing technical solutions. Our mission: Humanizing Digital. We design interactions that optimize the customer, user and brand experience. We orchestrate digital communication across all channels and touchpoints. We develop digital ecosystems that bring our customers closer to people. And we tell stories, open conversations, sell products and help make life easier. Our customers include Fresenius Medical Care, thyssenkrupp Elevator, BASF, Vorwerk, GfK, eprimo, TÜV Rheinland and Deutsche Bahn.

Triplesense Reply is one of the digital pioneers and – together with our Reply partner companies – one of the largest digital agencies in Germany .  (BVDW Internetagentur-Ranking mit Reply – Digital Experience: 1. Platz)